In March, I ordered a the Seamless Bra Neutrals collection from Genie Bra and a camisole from their website. Come May, the order still hadn't arrived, so I called to find out what was going on. The rep said that there was a back order, but the new bras would be arriving in two weeks. It is now September, no bras. I called again, and was told that the new bras would be arriving in two weeks. Yeah, right.
I then asked exactly what was in the Neutrals collection since I had forgotten the exact colors. The rep said, blue, purple, and brown. Looking at their website, those colors are now have names like Oceanfront and Regal Amethyst. I asked the rep if she could just upgrade the colors. No. I need to wait until blue, purple, and brown are in stock. UGH!
She advised that I cancel the bra part of my order so that the camisole could ship. That item BTW was in stock during my May call and is in stock today. I would need to place a new order for the bras. Why not ship them separately?
What were they planning to do if the blue bras never arrived? Keep my money without sending a product?
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