I ordered the buy 1 get 1 zipper Genie bra…. for $10.00 plus the 2 S&H fees, total of order $10.00 + $6.99 + $6.99 =$23.98 … received my order and the bra just didn’t fit…had the hardest time trying to zip it up as well. I called customer service & told them I wanted to send the bras back…. The girl asked if I had anyone else I could give the bras to instead of sending them back?.... NEVER HAVE I HAD A CUSTOMER SERVICE REP ASK ME THIS QUESTION. I told her NO, that I needed the RA# to return the bras. She said the RA# was my order #. I printed the return label as instructed…. And entered all the information requested. I went to my local UPS store to mail the bras back. To my surprise and dismay, I HAD TO PAY FOR THE RETURN PACKAGE. Another FIRST for me, any time I have purchased anything on line, the company has always stood behind their product and PAID the return fee. I just couldn’t believe it. There will be a credit on my credit card of $10. 00 for the bras, however, IT HAS COST ME THE S&H OF $13.98 & return fee of $4.93 totaling $18.91 FOR ABSOLUTELY NO PRODUCT – NOTHING TO SHOW FOR MY MONEY.
Not even the courtesy or good faith policy of your company to pay for the return fee of your product.
THIS WAS AND IS A TOTAL RIP-OFF… Cannot believe you are still in business with these practices.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of return practices and zipper hard to close. Please immediately contact the author of this review to discuss "return " of genie bras bra and associated monetary loss in the amount of $1900. Genie Bras needs to issue a full refund according to poster's claims.