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On 2/28/19 I placed an order for 4 items on the Dream by Genie website. I purchased the Dream by Genie Bra and 3 other items that I only paid the processing fee for a grand total of$43.96.

I waited over 2 weeks for the items to arrive, once it arrived, I tried it on and felt it was not for me, so I returned them on 3/11/2019 at a cost of $8 USPS priority. I will admit I did forget about it until I was going through some paper work and found the receipt. I checked on the website for my return status and noticed that 3 of the items were received on 3/20/2019. I checked the USPS tracking and noticed that they received the items on 3/13/2019.

I tried to call but sat on hold for about 1 hr. I went back to the website and emailed them, in the email there was a way to chat with someone. I decided to chat with the first person on 4/1/2019 to see if I could get a clear answer why I have not been credited my refund. I was told that the refund would be given with in 3-5 business days.

I explained to them that they had the returned items since 3/20/19 and why it was not done then. I could not get an answer I explained to her if I did not see a refund by 4/10/2019 I was going to open a dispute with Paypal. I finished up with the chat and documented it with screen shots of the conversation. I noticed on 4/2/2019 there was a credit to my Paypal account for 19.99, I started to investigate why only $19.99 not the entire total of $43.96.

So, I got back on chat with someone to ask why I was only credited the $19.99 not the full $43.96, I was told they do not refund process and handling fee which totaled $23.96.

I personally think that is wrong not only do they have the 4 items I returned but the also kept $23.96 which was half on my order plus the $8 I had to pay to return the items to them for a grand total of $31.96 I am completely out. This company is a scam and I would not recommend buying anything from them.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $32.

Preferred solution: Full refund.

Genie Bras Cons: Delivery, Do not get full refund, Product.

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We are sorry to hear that from you. For us to assist you with your concern.

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