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I returned the order to Genie Bra because the items did not fit.

Luckily, I had a tracking number but 3 weeks after the tracking number said the item was received they still claimed it never got there.

The customer service was pathetic and their response to my my proof was as if they did not hear my words.

I will never use this company again. I paid for the order and the return mail, and was confronted with customer service that was totally out of touch with reality.

Reason of review: Poor customer service.

Location: Tulsa, Oklahoma

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Guest

File a complaint with the Better Business Bureau of Connecticut under Tristar Products, inc. That is the only way we can band together and fight this company ripping us off. I filed my complaint this morning.

Josaphine Nsw

Please file a complaint with the better business bureau of Connecticut. The company name is Tristar Products, inc., 500 Returns Road, Wallingford, CT 06495.

I filed a complaint today due to the error they made on my order and lack of assistance from customer service to make it right.

They should not be allowed to treat someone this way and get away with basically stealing my money. link is below

https://www.bbb.org/consumer-complaints/file-a-complaint/find-business/selected/02a714**-****-**ed-bd0c-a1db3374f213/

Josaphine Nsw

I am with you on that. I couldn't believe the lack of interest in my issue I had when I called their customer service.

I'd rather deal with the electric company's automated service and talk to a robot than have to call and talk to a real live person at Genie Bra. I cannot believe they call themselves "customer service".

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