Genie Bras Complaints and Reviews

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Genie Bras
Main address: 492 Route 46 East 07004 Fairfield NJ
(973) 287-5154, (973) 287-5175, ,
  • 85+6 mobile complaints
  • $120K claimed losses
  • $1.4K average
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  • 18 hours ago
  • Customer Service
  • 17

I placed an order August 19 for my moms birthday. Checking the online status after Labor the order hadn't been shipped. When I called to check they were rude and told me I should receive it by that weekend. That was nearly two weeks ago and still hadn't received my order. When I checked it the status changes to out if stock and waiting for my payment. I called and they were even more rude. They... Read more

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  • 1 day ago
  • Footwear and Clothing
  • Shelby, Iowa
  • Genie Zip Bras
  • 19

Ordered 2 bras for the price of one ($10), so got two sets (black and nude) ($20). Even though they are shipped in the SAME package, I got charged $6.95 for EACH bra (2 sets = 4 bras), so $6.95 x 4!!!!!!!!! To top it off, when I called to order, it was all done through a recording (no live person). I waited on the phone through SEVERAL marketing ploys ("you have been selected") with no way to... Read more

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  • Sep 14
  • Footwear and Clothing
  • Positive Experience
  • 67

Whenever I wash my Genie Bra both pads come out and I dig through the clean dry laundry to find them and put them back in the small opening above the bra cup. I wish they stayed in the bra. Maybe I should wear them without the pads. Otherwise, my Genie Bra is comfortable and fits nicely. I have no other problems with it. I bought two Genie Bras from Walmart at Christmas and thought that would be... Read more

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  • Sep 12
  • Footwear and Clothing
  • False Advertising
  • 43

Ordered 4 pk bras from Genie website; confirmation email received that order being processed; then I received an email cancelling the order! Called customer service to find out why and was told that the items were no longer available, and they proceeded to try to sell me something else more expensive!! Of course, the items are still on the website!! This is not the first time either. Last... Read more

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  • Sep 04
  • Footwear and Clothing
  • Genie Bra
  • 92

Item was shipped to wrong address, I called 3 times to correct address, customer service reps had such a strong accent I could not understand them had to have everything repeated, then they did not know the abbreviation for the state of Kentucky. The UPS tracking showed it would be re-routed to the correct post office but this could not possibly happen because the address had the wrong city and... Read more

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  • Sep 03
  • Footwear and Clothing
  • Medium Zip Bras
  • 109

I ordered two medium zip bras from Genie but they were too small. Couldn't even pull it together to get the zipper started. So I sent them back and exchanged for two more in large. It was the same story. Barely came together enough to get the zipper started and then the zipper would come off the teeth and would never zip up. Sent them back for credit (which I hope I receive). They paid the... Read more

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I ordered over the inter net via my Visa card. it did not fit, so I wanted to return it. Instead they sent me another in a bigger size. I DID NOT WANT IT. So I returned BOTH bras on July 19 2014 and as of today (8-31-2014) I have not received my credit. Many, many phone calls, but no refund. What can I Do?? Add comment

The padding began shifting after a few washes. Now has square looking pads showing through! Not attractive. Add comment


  • Aug 27
  • Footwear and Clothing
  • Product Quality
  • 73

These bra's don't even belong in the dollar store. The cheapest zipper I have ever seen. Buyers beware your bust will be busting out. I called to get return authorization number.. I was told I would only get back a couple dollars of the money I spent due to the initial shipping and handling...and I have to pay to return the junk at my cost also... Terrible product, terrible customer service... Read more

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